Built around how people eat and drink out
Hospitality lives on frequency. A customer who comes in three times a week is worth many times more than a once-a-month visitor, and the difference is usually habit. We design programmes that build that habit: a stamp card for coffee, points for restaurants where spend varies, and rewards for bars and pubs that bring locals back early in the week.
Own the relationship with your guests
Booking platforms and delivery apps are useful, but the guest relationship often sits with them, not you. A Star Loyalty programme captures your customers directly, so you can invite them back for a new menu, a quiz night or a quiet Tuesday without paying for every booking.
Fill the quiet times, not the busy ones
Geofenced alerts reach members as they walk past at lunchtime, and SMS and email campaigns go out on the days you need people in. Offers are aimed at your slow periods, so you don't give margin away on a full Saturday night.
More than a loyalty card
Every Star Loyalty programme for hospitality businesses includes geofenced notifications, which reach members when they're close by, and SMS & email campaigns to fill your slow days. We report on the visits and revenue each campaign brings back. Our clients see an average 30% increase in returning customers.
Hospitality businesses we work with locally
We support hospitality businesses in Hertford, Ware and Harlow, and across central London in Soho, Marylebone, Fitzrovia, Covent Garden and Mayfair.
